All merchandise sold by Knives Engraved is guaranteed to be authentic and new, unless otherwise stated. All merchandise is guaranteed by the manufacturer against mechanical failure and defects in workmanship. Please refer to the manufacturer's warranty enclosed with your purchase for terms and service instructions.

RETURN POLICY: Purchased items can be returned within 30 days of delivery for a full credit or refund (minus shipping charges) if there is no damage to the item and the item is returned unused, in its original packaging. Engraved products, as they are personalized to each individual, are final sales.

Please contact Customer Service at sales@knivesengraved.com to obtain a Return Authorization Number (also refered to as a "RMA Number") prior to returning your item. Also, please note that the product must be returned to us in a "new and unused condition" and in its original gift box, with the enclosed warranty certificate intact. Returns are NOT ACCEPTED without an RMA number.

We must receive your item(s) back to our warehouse within 30 days. Please place your item(s) in a padded envelope or box and mail/courier to the address below. (Please indicate the nature of your dissatisfaction with the product.) Postage, insurance and package tracking are the responsibility of the customer.

PRIVACY

Privacy is taken very seriously at Knives Engraved, Our policy is simple. We will not provide, rent, or make available in any way, our customer information to any parties outside Knives Engraved - period. All customer information is stored offline in an encrypted format in a secure data environment. No personally identifiable information is collected on visitors to our site.

Customer E-Mail addresses are used only to send shipment updates.

Customer order information, i.e. bill to and ship to addresses, credit card information and phone numbers, are used to process the order only. No unsolicited mailings or phone calls are made. If you are uncomfortable providing your phone number, please enter 555-555-5555 in the phone number field, however due to the personalized nature of these products, there often is communication required between buyer and seller. If you choose to withhold your phone number we request that you do give your E-mail.

Ordering Options:

Knives Engraved offers 3 ordering options - Online , Phone , and Fax.

ONLINE: Simply click the "Order" button at the desired item(s)and follow the instructions. American Express, Mastercard, Visa and Discover are accepted online via our secure server.

FAX: Print, fill out and fax the Fax order form and include your American Express, Mastercard, Visa or Discover Card number. Use 435-656-4519 as the fax number.

SECURITY: All order and credit card information is accepted in a secure environment. Knives Engraved uses Secure Sockets Layer (SSL) 3.0 encryption, widely accepted as the most secure technology available. In fact, there is no known case of credit card fraud in transactions conducted in this manner (SSL encryption). That's a ratio of millions to NONE. We gladly accept mail and fax orders if you are uncomfortable ordering online.

We welcome customer questions, concerns and comments!

WE DO SPECIAL AND CORPORATE ORDERS

The Penworks